Important information from the Department of Workforce Solutions to streamline the filing system for unemployment insurance: PLEASE start by filing online at www.jobs.state.nm.us if you are able.
This ensures that those who can’t get online can still access their resources via the phone lines. If you must call the Unemployment Insurance Operations Center, you now have a designated day to call based on the last number of your Social Security Number:
- 0 to 3 : Monday
- 4 to 6 : Tuesday
- 7 to 9 : Wednesday
- Missed your day: Thursday and Friday
Filing later in the week will not delay payments or affect the date of an individual’s claim – all claims are effective on the Sunday of the week in which they are filed. The Operations Center is available Monday to Friday, 8:00 am to 4:30 pm.
Additionally: while more New Mexicans will soon be eligible for Pandemic Unemployment Assistance, those funds have NOT yet come through from the federal government. Announcements will be made when benefits are available in a few weeks. This applies to the self-employed, independent contractors, and gig economy workers.
Please be kind and patient with Workforce Solutions staff. They are working around the clock to assist New Mexicans during this trying time. Remember: the most efficient method to file for unemployment insurance is online at www.jobs.state.nm.us.